What you should do if the situation does NOT require immediate action
It is NOT urgent if there is no immediate risk to the student, or others, although the student may be:- Depressed, anxious, generally stressed
- Homesick, lonely and isolated
- Having problems with relationships
- Suffering from low self-esteem
- Bereaved
- Having unexplained study or money problems
| If the student will accept help | If the student will not accept help | |
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| Decide who is the best person to help | You can make it clear that you will help if the student changes his or her mind. | |
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Seek advice from Student Services |
| If you feel you could help the student you must ensure that | If you feel someone else should help the student | You can monitor the situation |
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Seek advice from your line manager |
| You have the time and/or skill | Are you clear what the student needs? Refer to later pages | |
| It does not conflict with your role | If so, refer directly | |
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You are able to: Listen to the student's concerns Offer practical advice Provide reassurance Show your concern by following up your conversation at another time
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If you are unsure then seek further advice from a colleague or speak to Student Services | |
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| In all situations
Make sure that you debrief by talking the situation through with a colleague/line manager or Student Services. |
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