Lean Thinking in Universities 2010
'inspiring' ' provoking' 'informative' 'exciting' 'needed'
In 2008 Cardiff University hosted the first Lean Thinking in Universities event.
In November 2010 The University of St Andrews hosted the second in the series, as over 50 Lean Thinkers from across UK HE and further afield gathered to address the challenges facing the sector.
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Shannon Denson
Change Consultant, The University of St Andrews
Shannon's Slides: Summary of Conference Themes (PPT, 1,780 KB)
During the technology boom of the 1990s Shannon worked as a consultant in California, where she delivered numerous projects in the retail, pharmaceuticals and technology industries. After moving to Scotland in 2001 Shannon worked for Accenture where she delivered major technology implementations for offshore clients. Shannon joined the University of St Andrews in 2008 as a project manager, and has been part of the Lean team since 2009.
Asked what she thinks about Lean, Shannon said: "Lean is a really great way to get people in the University to embrace change. The most important thing about Lean is that it helps people here to make the changes themselves, and really own what they do."
Shannon spends pretty much all of her time outside of work running around after her two fabulous children, so if anyone can volunteer to babysit for her, please get in touch.
Professor Sheila Hunt
Dean and Head of the School of Nursing and Midwifery Studies, Cardiff University
Sheila and Heather's Slides: Lean in the School of Midwifery and Nursing at Cardiff (PPT, 1,953 KB)
Sheila is a midwife, a researcher, a nurse, an academic, an experienced educator and a leader. Before her current role Sheila was Dean of the School of Nursing and Midwifery at University of Dundee. Prior to this she worked mainly in clinical practice until 1990 before moving to the Universities of Cardiff, Swansea and Mid Glamorgan and Birmingham.
Sheila has authored five books on midwifery and heathcare. Her most recent book, 'Pregnancy, Poverty and the Health Professional' was published in 2005. Her research expertise is in the use of ethnography to provide descriptive interpretative studies of aspects of society and organisations.
Sheila notes; "I have been fascinated with LEAN as a methodology and have enjoyed getting to the heart of our over complex processes. My favourite saying is: 'Its is easier to ask forgiveness than it is to get permission' (attributed to Grace Hopper)."
Steve Martin
Head of Engineering & Knowledge Management, Faculty of Engineering and Computing, Conventry University
Steve's Slides: Lean and Market Driven HE: After the Browne Report (PPT, 746 KB)
Steve is an engineering academic with an automotive OEM background. Past and current work on improvement initiatives with industry and the business sector includes bid preparation, training and consultancy delivery and management of regional EU funded (ESF & ERDF) improvement projects for SME’s and Hub & Spoke supplier networks and delivery of bespoke in-company improvement programmes with a range of organisations including; Hawker Battery Group, Aerostructures (Hamble) Ltd, Pilkington Automotive Ltd and companies from within the Knorr-Bremse and Invensys Rail Groups.
Steve’s responsibilities have also included the management and delivery of a portfolio of residential programmes (Executive MBA, Diploma and Certificate in Management) to senior and middle managers in industry with the emphasis not just on the raising of the academic qualification as a part of professional development but also the delivery of financial improvement. Benefiting organisations include; Short Bros Plc, Bombardier Transportation (Rail), Marconi Plc, Brennan’s Bakeries, Morgan Motor Cars, BAE Systems, Milliken Woollen Speciality Products, Peugeot UK, Stanton PLC and Greif.
Although still actively involved in Lean Improvement activities with industry which extends now to include construction, Steve is working with colleagues within Coventry University and using the experience in this business sector to support Lean transformation in public sector organisations and more particularly the education sector.
Dr Heather Moyes
School Manager in the School of Nursing and Midwifery Studies, Cardiff University
Heather and Sheila's slides: Lean in the School of Midwifery and Nursing at Cardiff (PPT, 1,953 KB)
In the School of Nursing and Midwifery Studies Heather has responsibility for the good management of all administrative and support services, supporting strategic and operational planning and liaising with central University services. She joined the School in 2007.
She has previously held posts at Lancaster University, the University of Salford and the London School of Economics, having developed her interest in higher education administration whilst a student. She holds a PhD from the University of Wales, an MSc(Econ) from the London School of Economics and a BA from Manchester University, and is currently undertaking an MBA in Higher Education Management at the Institute of Education, University of London.
Dr Zoe Radnor
Associate Professor (Reader), Warwick Business School
Zoe's Slides: Introducing Lean (PDF, 2,027 KB)
Zoe's research and publications are in performance measurement and management, improvement and innovation for private and public sector. Zoe is a Management Practice Advanced Institute of Management (AIM) Fellow considering sustainability of Lean in public services.
She has been Project Manager of a research project for the Scottish Executive to evaluate the use of 'lean' techniques in the public sector. She has led an evaluation of the implementation of Lean and associated techniques in Her Majesty's Revenue and Customs (HMRC) as well as in three Health Care organisations within one region. She leads a research project developing a Strategic Lean Implementation Methodology for Hospitals.
Zoe has published over 30 articles and book chapters including jointly editing a themed edition of Public Money and Management on Lean in Public Services. Zoe presents, advises and sits on a number of boards and committees for organisations such as the Audit Commission, Welsh Assembly Government, Government Skills, HMRC, Local Authorities and HM Court Services.
Mark Robinson
Change Consultant, The University of St Andrews
Mark's slides: The 5-day Lean event (PPT, 2,005 KB)
Originally from New Zealand, Mark lives with his wife and two beautiful young daughters in Crail. He's a fan of Single Malt Whisky and Genealogy.
Prior to working in Lean Mark was The University of St Andrews' Information Management Co-ordinator, and he has held a number of management roles in the public sector, including taking a key role in restructuring the New Zealand Patent Office.
Reflecting on Lean, Mark notes: 'I am always amazed by the committed, enthusiastic staff we have here, who are willing to change the way they do their jobs, and who are excited by the prospect of contributing to the University's success'.
Derek Watson
Quaestor and Factor, The University of St Andrews
Derek's slides: Universities and the Financial Crisis (PPT, 1,595 KB)
As Quaestor and Factor Derek is responsible for leading and developing financial control and management, Estates and Residential and Business Services. In 2006 Derek took the lead in introducing St Andrews' Lean Team. He is passionate about improving organisations through eliminating waste.
An accountancy graduate of Napier University, Derek is a member of the Association of Chartered Certified Accountants. Derek Watson joined the University of St Andrews in 2002 as Financial Controller and became Quaestor and Factor in 2003. Before HE Derek was a senior manager in the NHS.
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