PC Clinic
Overview
The PC Clinic is a university service that provides students with technical support when faced with personal computing issues. Operating through the IT Helpdesk, it offers users a range of services throughout the academic year.
For more details on the services available:
- Normal Service £15 - £30
- Backup Service £15
- Warranty Referral Service £15
- General Computer Advice (no charge)
View full list of PC Clinic fees
Book a Service with the PC Clinic
To log your problem with the PC Clinic Team you will need to complete the web form linked below providing details of the problems you are experiencing. The team will then review your case and aim to contact you within 48 hours (please note that during busy times, such as the start of the semester, it may take longer for a member of the team to get back to you)
Click here to access the web form
Support from the manufacturers
For students who wish to contact their computer manufacturer, check warranty information or book repairs themselves we have recently collected together a number of resources as well as our preferred service centres throughout the UK. You'll find a number of links and contact numbers for various manufacturers to help you resolve and log faults for computers both within and outside their manufacturer warranty.
Software for Students
Students requiring Microsoft software for their personal computers are eligible for a discounted rate through the suppliers listed below.
Microsoft Office 2010 (Windows Users) or Microsoft Office 2011 (Mac users) available from:
software4students and Phoenix (Microsoft Edu LAR partner)
Microsoft Windows 7 and Microsoft Office 2010 Professional (Windows Users) available from:
software4students
Knowlegde Base (under construction)
We are currently in the process of building up the resources available to help users troubleshoot their own computer problems. The following resources are made available to allow users to help themselves with a number of software related problems. If you are unfamiliar with any of the procedures described here, particularly the knowledge base items, please seek help first. We can take no responsibility for damage or failure of equipment as a result of following any of the resources made available here.
Loan laptops
The PC Clinic currently has four loan laptops available for students to take on loan for periods of up to 7 days. These computers are primarily to provide cover when a student's machine is being worked in the PC Clinic, but we can also provide loans for up to 7 days where computers have been damaged, broken or lost. We are unable to provide these computers for general loan or for purposes other than students needing to meet academic deadlines. Students who have their machines in the PC Clinic have priority for these machines and all bookings must be done at the IT Helpdesk by a member of helpdesk staff who refer to the PC Clinic support team. For further information please email pcclinc
Available from 10th October 2011. Book Here (IT Staff only)