IT Services apprentices
Peter Woodbridge, Sam Foster, and Steven Gonzales started work with the IT Services at the University in September 2012. The new recruits are working in the Web, Service Desk, and Desktop teams – gaining a wide range of technical, practical and customer-care skills.
Apprentices update - 01 February 2013
Peter, Sam and Steven have been with us for six months now… here’s what they think about their time in St Andrews so far.
Peter Woodbridge - Apprentice Web Developer
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What I like about my job:
All of the staff have been supportive and very welcoming, I have also enjoyed working with the web team as I'm always kept busy but never bored with the work that I have to do.
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What I don’t like about my job:
I honestly can’t think of any thing I don't like about working here.
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What I’ve learnt so far:
I have learned how to use basic HTML, how to co-operatively work within a team and I have also learned a lot in Microsoft Windows 7 and Cisco Networking.
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The support I’ve received so far:
I really enjoy being part of the web team as they are all very friendly, I have been supported throughout the apprenticeship well and I have always been made to feel fully part of the team.
Training from QA:
- I passed both of the City and Guilds assessment's with relative ease.
Sam Foster - Apprentice Service Desk Analyst
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What I like about my job:
I like how varied the job is. Everyday I’m meeting new people and new problems!
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What I don’t like about my job:
I can’t think of anything at the moment!
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What I’ve learnt so far:
I could go on and on… so much! I think my communication skills have improved, along with my general troubleshooting knowledge
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The support I’ve received so far:
All of the team are great. They’ve sat down and taught me so much and are always happy to answer questions. I really feel part of the team already.
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Training from QA:
I’ve enjoyed the Cisco and Microsoft courses - they’ve been fairly easy going, but realise that’s not even the barebones of what I need to know.
Steven Gonzalez - Apprentice Desktop Technician
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What I like about my job:
I enjoy opening up the laptops/pcs to change a part, etc.
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What I don’t like about my job:
Tidying away cables after matriculations or waiting for data to transfer when setting up a new machine!
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What I’ve learnt so far:
I’ve learned a lot about fixing hardware problems and my understanding of Windows 7 and networking has greatly improved. I now know how to use a mac (never used one before) and how to service a variety of printers.
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The support I’ve received so far:
I enjoy working with the team as you get a good sense of achievement when you have completed a task, e.g. matriculation.
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Training from QA:
I have learned a lot from the Cisco and Microsoft courses. Very interesting and a lot more to learn.
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Career plans:
This has confirmed I would like a career in IT — particularly in the hardware side of my role.
