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Outlook 2010 Training Materials

These documents and webpages are provided as a guide to using some of the common functions within Outlook.  Training courses are available for Outlook users and are delivered by CAPOD, and specific queries can be directed to the IT Service Desk.

The following links will take you to online courses on the Microsoft website:

Make the switch to Outlook 2010

Using the new 'Conversations' Feature

All about the Outlook 2010 Calendar 

For an overview of the main functions, see the Outlook 2010 Quick Reference (PDF, 669 KB)

Outlook 2010 Mail
What is the Ignore function for? (PDF, 274 KB)
What is the Conversation Setting for? (PDF, 410 KB)
I have a lot of Junk Mail- how can I stop this? (PDF, 295 KB)
I have lost an important email – how can I find it? (PDF, 386 KB) 
My Folders are grouped by date – can I remove this setting? (PDF, 288 KB)
My emails all show the migration date – can I change this? (PDF, 284 KB) 
How do Import contacts previously saved in a spreadsheet? (PDF, 584 KB)
How do I show my favourites at the top of the Navigation Pane? (PDF, 293 KB)
How do I filter my messages by Unread/Category etc? (PDF, 363 KB)
How do I customise the ribbon? (PDF, 482 KB) 
How do I create Local Folders for Archiving e-mails? (PDF, 287 KB) 
How do I create & use e-mail templates in Outlook 2010? (PDF, 579 KB)
How do create a contact group? (PDF, 275 KB) 
Can I save a sent item in a folder other than Sent Items? (PDF, 334 KB)   
Can I have replies to a message I send sent to another person? (PDF, 277 KB)
What are Rules for? (PDF, 387 KB)  
Can I delay sending of messages until a specific time/date? (PDF, 276 KB) 
Can unread emails be formatted to stand out more clearly? (PDF, 291 KB) 
Can I create a Mail Merge using Outlook? (PDF, 324 KB)
Can I colour code my emails? (PDF, 273 KB) 
Can I set up Rules on a Shared Mailbox? (PDF, 296 KB) 
Can I change the default address book to my own contacts list? (PDF, 283 KB) 
Can I automatically redirect emails to another email address? (PDF, 325 KB) 
Can I set up an automatic reply for certain emails? (PDF, 294 KB) 
Customised desktop alert (PDF, 285 KB)   


Outlook 2010 Calendars
Can I automatically update my own calendar from a shared one? (PDF, 300 KB) 
Can I change the colours of my calendars? (PDF, 176 KB) 
Can I create an additional calendar for myself? (PDF, 278 KB)   
Can I share my calendar with an external colleague? (PDF, 270 KB) 
Can I view non-consecutive dates together? (PDF, 191 KB) 
How can I tell when is the best time to create a meeting? (PDF, 300 KB) 
How do I access a calendar that has been shared with me? (PDF, 276 KB) 
How do I know who has access to my calendar? (PDF, 279 KB) 
How should I track responses to meeting requests I have arranged? (PDF, 299 KB) 
I only work part time – can I show this on my calendar? (PDF, 324 KB) 
Is there a quick way of navigating calendar dates? (PDF, 287 KB) 
What's the best way to cancel recurring appointments? (PDF, 269 KB) 


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