University of St Andrews

Responsible for:

1. Data Warehouse Maintenance and Development.

I work on ensuring that data from multiple sources within the University administration are brought together in a form suitable for both reporting via tools such as Access, APEX & Qlickview and for use by many other systems such as Advising, CHARM, Terminal4, etc.

2. Oracle Database Administration.

I also ensure that the many Oracle databases used by the University (whether home-grown such as the Data Warehouse and Docman or third-party such as SITS and Aptos) meet University requirements. This role concentrates mainly on speed and efficiency of operation, ensuring high-availability and backing up data.

3. Systems Development and Support.

This brings together my other two roles, using my knowledge of data and databases to design and create software for administrative units or to assist other BI developers in their work.

Systems I have been involved in creating or supporting include: 

• Advising
• Exam timetabling
• Finance Reports
• Graduation Administration
• HEAR Reports
• Payment Cards
• Procurement Advisory Database
• PURE
• Risk Register
• WPM
• etc.

Mohammad Asadullah is the Project Manager at the University of St Andrews. A native of India, he migrated to Britain with his family in 2005 under the UKBA's highly skilled migrant programme (HSMP) and currently lives in the west of Dundee in the county of Angus.

Mohammad was educated at the Kakatiya University India where he gained a Bachelor of Science (B.Sc.) and a Master of Computer Applications (MCA) degree. He has also attended courses in Software Development Management at the University of Oxford UK and the Business Management programme at Glasgow Business School, University of Strathclyde UK. 

Mohammad is an IT Project Manager, DSDM practitioner, PRINCE2 registered practitioner, ITIL practitioner and a Chartered IT Professional of the British Computer Society. He has achieved professional certification in Information Systems Project Management, Software Development, Enterprise Java/J2EE and Oracle technologies.

He has worked primarily in the Higher Education sector in a variety of roles which have included Programmer, Systems Analyst and Software Project Manager. He has also worked in the private sector for Buongiorno SpA in Europe and MIT - Massachusetts Institute of Technology, USA. In this role he was responsible for the delivery of IT Systems and Management Information systems working with overseas consultants & partners. He has also worked as a consultant across a range of financial and healthcare sector enterprises.

In his current role at the University of St Andrews, Mohammad is responsible for the delivery of projects and IT services in accordance with the University's IT strategy. He works for the department of Information Technology Services and is primarily responsible to manage and deliver IT projects that serves the university's schools, departments, business units, customers and end-users.

He is a member of the Software Engineering Process Group (SEPG), Europe and Information Security Consortium (ISC)2, working towards the Certified Information Systems Security Professional (CISSP) programme. He has keen interests and is passionately involved in areas of Business Process Modeling and Business Process Transformation using CMMI and ISO quality management standards.

I am a qualified PRINCE2 practitioner with specific expertise and experience in IT systems and Business Intelligence (BI).  I am currently involved with and helping to form the BI strategy within the University of St Andrews.

Current projects include:

• Implementing QlikView as the corporate Business Intelligence tool of choice.
• Collaboration systems project.
• Workflow, change management, version control and release management.

 I also have strong web development and SQL skills.

Lorraine Brown IT Service Desk Manager

ldb21@st-andrews.ac.uk

Tel 01334 462754

I am responsible for managing the IT Services front line support Service Desk and the team of six excellent Service Desk Support Analysts.  The front line support team prides itself in delivering the best in customer service to our end user community and our efforts were recognised recently when we were voted first in the UK for Service Desk delivery in the 2011 / 2012 student igrad survey.

I previously worked in industry as a First-line Support Analyst, a Second-line Support Analyst, Systems Analyst, Network Analyst and Project Manager.  I have ventured into the world of academia and returned to the first line support Service Desk in my role as manager.  I strive to bring to this role my experience and knowledge from 'behind the scenes'.  I am passionate about delivering the best in IT services and customer service, and am continually looking to shape and provide the best service experience to meet the needs of the end user.

Specialties

People management, customer service, strong organisational and interpersonal skills.

The post of Business Relationship Manager is an emerging role within universities. In adopting this new role here at St Andrews, it demonstrates our commitment to engage with our customers. We know the importance of the relationship between IT & the students, Academic Schools and Service Units as well as our suppliers/partners. I act as a liaison between the business and the IT department to facilitate and improve the effectiveness of communication. I keep clients fully informed of progress and ensure new business requirements are delivered on time and within budget.

I will actively promote the work of IT Services to the wider community through a variety of communication methods. My remit is to look at our service from the customer perspective - and that our message is clear, easy to understand and helpful.

Previous roles include: Support Services Manager for Angus Council (2010-2012), Conference Manager at the University of St Andrews (2005-2010) and G8 Planning Team Manager at Tayside Pollice (2004-2005). All roles have involved customer engagement, high levels of customer care and liaison and project management - delivering projects within strict deadlines. Prince 2 qualified.

I currently work in the Desktop Development team within IT services, my role is varied and diverse. My primary role this summer is project manager for the Uniprint project. I also provide 2nd line support within the desktop team.

I currently write with varying degrees of fluency in Oracle
PL/SQL , HTML , Javascript , Unix shell script and Perl
but also have past experience of many other programming
languages.

I, with a few others, support and develop the core Student
Records System.

This consists of the SITS client/server application, the
E:Vision web component and information flows to and from
the underlying Oracle database.

The role stretches from the management of Unix processes
on the machine side up to instructing end users on the
human side.

My clients include Registry,Admissions and Finance staff.

Email : gnc@st-andrews.ac.uk

Phone : 01334 462592

As Enterprise Architect I work closely with colleagues throughout the University to provide leadership, planning and cross-institutional co-ordination of large strategic programmes to transform and improve business processes in the critical areas of Teaching & Learning and Research.

I am currently working as

• Programme Manager for the Senate Efficiency Review IT Projects

A three year programme of work to improve the management of administrative processes used by Schools and students especially in ways in which they interact with central processes. This consists of three strands of related projects: Curriculum View, Enhanced Record Card, and Admissions Portal.

• Technical lead for the University's preparation for, and submission to,  the Reseaarch Excellence Framework (REF2014)

I also continue to work with colleagues to improve information management across the University by promoting and facilitating the use of good information management principles. This involves the designation of data stewards and managers within Units with agreed rights and responsibilities to encourage improvements in data quality, transparency and re-use.

I work closely with the Qlikview team and database administratiors within ITS as well as data managers in the central administrative and academic units.

As developer for Research computing projects, I work closely with academics. The projects are quite varied, and involve processing textual and numeric data, images and metadata.

I use a number of programming languages daily, e.g. C, Java, Perl, PHP, Python, shell scripts. I am experienced in cross browser web development and have used many XML technologies, such as OWL, RDF, SVG, XForms, XSLT. I work with many different relational, XML and NoSQL/document databases. I use many different metdata standards, such as DC, METS, MODS, PREMIS, TEI, VRA etc., and I work preferably with open source and non-proprietary software.

Projects I am working on include:

• The Islamisation of Anatolia
• Trajan's Column
• The Christianization of the Peloponnese
• Records of the Parliaments of Scotland
• University of St Andrews Image Database
• Corpus of Medieval Parish Churches
• University of St Andrews digital archive

I hold degrees in Philosophy and Information Technology, from the University of St Andrews and Herriot Watt University respectively.

After graduating with a BA in Infomation Management I worked for the Scottish Executive for a number of years and gained knowledge of PRINCE II, Oracle and development tools.

My role includes developing in Oracle APEX, Form, Reports, Application Server, SQL, PL, Client, AJAX, UNIX and some Oracle DBA functions when required. I also create and maintain numerous Access DBs for various departments such as Admissions, Registry, EHSS, HR and Finance.

In my current role at the University I am responsible for the Service Delivery function comprising of 27 staff who deliver Telephony Services, Service Desk, Desktop Support provision, Media Service provision and support for Research Computing.

I am responsible for the management and development of the University of St Andrews website. This includes managing the University's content management system. In addition, I support and assist all service Units and Schools with any web related matters.

My main interests are information architecture and developing solutions to enhance the ways the web is used to organise and disseminate information.

Rich Gordon joined Business Improvements in October 2010 as Website Migration Project Officer. As well as assisting with projects being undertaken by the web team, his role will predominantly involve moving school and research centre websites into the TERMINALFOUR Site Manager content management system.

He has worked in other University departments prior to BI, including the IT Services Helpdesk and most recently Development, and recently graduated from the University with a degree in Scottish History.

Outwith websites, Rich is a keen musician playing several instruments and has privately released several recordings of his own music. His other interests include local, rail and industrial history, audio engineering/technology, musical technology, fitness and cinema.

Current role

• Acting Service Desk Supervisor/Manager 
• Mobile communications development, maintenance and support.
• Mobile device security
• IT Services web content management
• User account management
• Other work as required

Previous roles

• IT technician
• Telecoms technician
• IT Helpdesk manager
• User Services computing officer
• IT trainer

Purpose

To monitor and control the University's telecommunications facilities (system administration, operators, University telephone handsets and call information logging equipment (CILE)).

Job Description (abridged)

Duties include:

• Managing and controlling the telephone operator functions.
• Monitoring the telephone system using CILE and system administration terminal.
• Ensuring that system adjustments are made to satisfy user requirements (number changes, access category changes, etc.).
• Handling routine complaints, enquiries, fault reporting and rectification. This is to include operating standards, telephone repairs and replacements.
• Maintaining system records including the on-line staff directories, mobile telephone contracts and pagers.
• Correlating orders for data and telephone socket requests including customer liaison to discuss user requirements
• Maintaining a database of equipment, hardware specifications, spare holdings, software updates, external line plant and comprehensive records
• Compiling CILE reports and conducting ivestigations as and when required
• Telephone exchange security
• Assisting the Service Delivery Manager with the control and general administration and financial elements of the telephone system to include:
  • Budgetary assistance
  • Accurate call charging by rendering monthly accounts
  • Liaising with Finance to facilitate call billing
  • Distribution of call logging information to departments
  • Preparing expenditure estimates and obtaining approval
  • Ensuring that staff are kept up to date with current procedures
  • Monitoring of contractor staff
  • Ensuring all aspects of telephone billing are carried out
    
    Email: teloff@st-andrews.ac.uk

Tel: 01334 (46) 2100

Fax: 01334 (46) 2004

I have worked in the University for 11 years, from 2001 as Full time Receptionist at New Hall. From 2009 until 2011 I thoroughly enjoyed a secondment opportunity, working in the Conference & Group Services department, firstly as Open Golf 2010 Co-ordinator then in 2011 as COUP (Conference on University Purchasing) Project Co-ordinator.

I am currently employed as Unit Administrator for IT Services providing part-time administrative support to all aspects of the Unit's activities. Duties include managing orders and invoices for the purchase of IT equipment and software, arranging meetings, room bookings, catering orders, staff travel and accommodation. First point of contact for visitors to the building, answering telephone and general email enquiries. Dealing with deliveries, placing and receipting orders, stocktaking and managing internal and external mail.

As ICT Resources Officer, I am responsible for:

• developing and monitoring the IT Services budget
• centralised purchasing of ICT equipment, software and services
• centralised asset management

I'm experienced in most of areas of software development, particularly for the web.

Among the bigger projects I've worked on are Advising, Student Records and Research Expertise. I am now working on the Messaging project, which enables targeted delivery of newsfeeds and messages to a particular audience.

Working on Senate Efficiency Review Programme. Currently involved in identification of requirements for New Advising System, and for Module / Programme Approval system.

Responsible for:

1. Data Warehouse

I am responsible for the development and maintenance of the accurate and timely flow of various data feeds from HR, the Telephone Office, IDM and Medical Sciences into the Data Warehouse. Once in the data warehouse, I ensure that this data is presented for use by a number of other systems and forms the basis for much of the University's data reporting.

2. Oracle and SQL Server Database Administrator

As a DBA, I provide support for both Oracle and SQL Server Databases, including the installation, maintenance and administration of these systems.

3. Access Control

As Access Control manager, I am responsible for the running of the University's Access Control system, supporting the system's day-to-day operation, integrating the system with new technologies, developing new tools to support current requirements as well as providing data feeds out to other systems such as the Library and Sports Centre, and providing staff and student images to other University systems. I am also responsible, through Access Control, for providing a variety of ID Card driven events such as the Library Footfall surveys and student elections.

4. HR System

I am the Systems Administrator for the HR system, ResourceLink, I am responsible for system level support and administration, data reporting issues, installation of system patches and upgrades and data copies. I also support and administer MyView, the system's web front end, WebView and the Document Storage system.

5. Sports Centre

I am the Systems Admin for Sports Centre servers, applications and SQL Server databases as well as providing the Sports Centre with a daily feed of staff and student data.

Additionally, I am a Cognos Administrator and .NET developer.

Responsibilities

• Investigate and identify areas for change
• Develop Lean skills and approaches in employees
• Manage implementation of projects
• Provide direction for organisational effectiveness and efficiency
• Manage expectations surrounding organisational change
• Resolve conflicting agendas
• Increase team work across functional areas

Previous Projects

• Scottish Executive DSA validation
• PC Clinic development and advertising
• Student Services DSA web portal
• Student Services Loan Equipment service
• ATR (Assistive Technology Room)
• Saintmail
• Procurement of site licensed assistive software

Chris is Associate Chief Information Officer (Information Assurance & Governance) at the University of St Andrews. Although born in Glasgow (1972), he considers the North East of Scotland to be his home, having spent much time in Peterhead, Fraserburgh and Aberdeen. He now lives in Brought Ferry.

Chris read Librarianship and Information Studies at the Robert Gordon University (RGU), graduating with first class honours (1994), before reading for a Postgraduate Diploma in Information Analysis (1995). Following a short spell in industry as an IT trainer, Chris returned to RGU, where he was responsible for developing IT skills teaching in undergraduate and postgraduate modules.

In 1996 Chris joined the University of Abertay Dundee, where he has had rich and varied career, predominately in the field of information management (academic librarian) and latterly as the officer responsible for corporate information management (data protection, freedom of information) and risk management across the University. Chris also served as one of the 4 Depute heads of Information Services. Whilst at Abertay, he trained as a human resources manager (Graduate Member of the Chartered Institute of Personnel and Development (2004)) and as a Records Manager, MSc with distinction (2007) from Northumbria University. He has also published in the fields of information literacy (2004) and records management – advocating the use of records management information retrieval philosophies as a means of improving access to information from corporate Websites (2007) and (2010).

Chris’s has also work has involved a number of cross-institutional projects. He was project manager of a SFC funded project to implement that National Entitlement (smart) Card (NEC) across Scotland’s universities and colleges and has been a consultant on a British Council project to develop information literacy frameworks in sub-Saharan universities. In both instances Chris was involved in developing and securing the funding bids £93,000 and £250,000 respectively. More recently, Chris was the project manager for the V&A at Dundee public consultation and architectural competition –working with Dundee University, Dundee City Council, Scottish Enterprise, attracting c16,000 visitors.

In his current role at the University he is responsible developing and implementing tools and frameworks that assist the University in improving the effectiveness and resilience of its information systems and the information, data and records held by the institution. Without being reckless, Chris has a business focused view of legislation and regulation – in that it should aid institutions in their mission and development and not hinder them via obsessive compliance and the introduction of unnecessary and/or artificial barriers.  The Data Protection Act for example is a set of 8 principles of good information management – that if adopted (proportionality) will help organisations improve and become more effective. Chris is also part of the senior management team of IT Services and in that is responsible for providing leadership and direction as IT Services emerges from a period of reorganisation. He also has responsibility for policy development and implementation.

Chris is married to Jill, and enjoys a range of pursuits including hill walking, attempting to complete cryptic crosswords. He also follows Aberdeen football club.

Media Services Technician, part of Media Services, which in turn is part of IT Services. Within the team of Media Services, I take responsibility for assisting lecturers and conference organizers to successfully operate existing audio/visual equipment in the lecture rooms and conference areas of the University, including setting up additional equpment as needed to make the lectures and conferences a good success. During semesters the work is mostly teaching based, while during vacation periods the work is centred around both University and external conferences. We will install whatever equipment is needed, appropriate to the needs of our clients, whether it is extra microphones, projectors, public address systems or more complex gear.  

I deal with video shooting, editing and DVD authoring of keynote lectures, events and conferences including format conversion and posting on web sites. We are directly involved in the live broadcast of graduation ceremonies as well as streaming other large scale conferences and events.  

Expertise: Full life cycle of Software Systems, Java technologies, SITS/eVision development, Database design and SQL scripting.

Past Projects: Freedom of Information, Scholarships applications, Online course applications, Online Matriculation

Current role: Bespoke SITS/eVision development for Registry, Admissions, Finance, etc.  Java applications support

Current Projects: Fund Manager Module, Graduation Registration, Online Matriculation

Areas of my expertise include Arts and Humanities Computing, Digital Curation and Preservation, and Research Data Management.

I am currently managing the Digital Archiving Project and the Research Data Management Project as well as the technical components of the following research projects: A Corpus of Scottish Medieval Parish Churches (AHRC, School of Art History), Late Antique Churches as evidence for the diachronic complexities of the Christianiszation of the Peloponnse (AHRC, School of Classics), and The Islamisation of Anatolia (ERC, School of History).

As Research Computing Team Leader I am also responsible for the development of the Research Computing Service.

I am a PRINCE2 registered practitioner and hold the Certificate in Online Education and Training.

I am a member of the AHRC Peer Review College and of the University of St Andrews RDM Steering Group.

Along with my colleague June Syme we are responsible for the day to day operation and maintenance of the University's Central Access Control System of which there are 417 doors with more projects planned for the next year. We are responsible for the programming of the access control system so that cards will swipe at the various areas, liaising with building contacts regarding access control needs, and for investigating all faults that occur on the system - fixing if possible or contacting the Access Control Engineer.

We also provide assistance to the Out of Hours Team regarding all access control problems that occur on the Central Access Control System.

We are closely involved with Estates regarding the installation of Disabled Automatic Doors and Access Control throughout the University - this is now an on going project.

We are also responsible for the production of ID Cards for all University staff, students and visiting scholars. The Sports Centre and all visitor cards as and when required for the various area's, all day to day administration of the card production system - acting on daily emails ie: issuing replacement cards due to loss or damage.

Responsible for the changing of Data Backup tapes from the various Admin Servers located throughout the University as and when required.

We are the Health & Safety Co-ordinators for IT Services, it is our responsiblity to keep the Health & Safety Policy up to date along with the varous procedures making sure that they are put into practice.

Expertise in SITS/eVision developments, Project Management and Facilitation. 

Previous and current projects

• Development of the Taught Postgraduate online application system (SITS IPP) and post-application management via eVision
• Project management and design of the CHARM (Chemical Hazard and Risk Management) system and the proposed replacement CHARM 2
• Project management and development of eVision rebranding and ongoing eVision developments
• Project management and development of the Student Self Certificate process in SITS and eVision
• Project Management and set up of the Accessibility management module in SITS for recording Student's special needs and information disemination via eDIf (eVision components)
• Project Management and set up of Student Personal Details table to record student's visits to Student Services
• Project facilitation and design of DOCMAN

I am Head of the Lean Team.

The role of the Team is to, through application of the Lean approach, help make the University more effective and efficient. For more about Lean at the University please see www.st-andrews.ac.uk/lean/ 

A graduate of St Andrews (1989-1993), Gareth returned to the University in May 2006 to join the then-newly established web team as Assistant Information Architect/Web Manager to work on a project to migrate the existing University websites into a new, single site managed within an enterprise content management system.

Gareth's primary interests lie in Web design, information architecture (organising information, website and page structures), HTML, CSS, jQuery (JavaScript), accessibility, usability and Agile project management.

Previous projects that Gareth has been involved in have included:

• Redesign of the main University website.
• Migration of the University website into a content management system (TerminalFour Site Manager).
• Redesign of various websites including School of Divinity, Saints Sport, and ELT.
• Reskinning various third-party Web applications, including SAULCAT.

Gareth is involved in all aspects of website management, design and redesign.

My role involves maintaining and editing the University web pages. I help to ensure that content is kept up-to-date, relevant and well-structured. I also assist on projects being undertaken by the web team.

My main areas of expertise are HTML, CSS and writing for the web.

Along with my colleague Pam Reid, we are Access Control/ID-Card Administrators.

We are responsible for the day to day operation of the University's Central Access Control System and ID-Card System.

There are 417 doors on the access control system at present with new projects planned for the coming year. We also work with Estates Building Officer regarding the installation of Disabled Automatic Doors which is now an ongoing process. We liaise with named persons within each building regarding their access control needs.

We are responsible for the programming of the access control system to allow cards to swipe at the various areas and are the first point of contact for investigating any faults that occur on the system, reported to us either by departments or the Out of Hours Team - fixing where possible and contacting access control engineers if required.

We are responsible for the production of ID-Cards for all staff, students and visitors of the University. We provide cards for various other parties i.e. Sports Centre.

We are responsible for the rotation of data backup tapes of the various admin systems.

We are also the Health & Safety Co-ordinators for IT Services.

Some of our day-to-day admin tasks involve issuing replacement cards due to loss or damage, dealing with emails regarding access to buildings or Library borrowing.

I'm currently working on:

• Senate Efficiency Review projects:
  • Paperless Admissions (Portal)
• Leave of Absence
• Fund Manager

As the Programme Management Team Leader I am also working on developing the governance model surrounding IT projects and am also a member of the Programme and Project Prioritisation Group (PPPG), which sits as part of the Principal's Office and is working to help select and prioritise cross-functional projects across the university.

I am a qualified Prince2 practitioner and also have experience and skills in web development, PHP, mySQL, and a background in engineering.

Administrative Systems Unix Administrator

1. Systems Morning
2. I'm Waiting for the Manager
3. Femme Fail
4. Linux Furs
5. Run Systems Run
6. All Tomorrow's Perl
7. PHP
8. There She Crashes Again
9. I'll Be Your Sys Admin
10. The Blue Screen of Death Song
11. Unix Son

Steve Watt is Chief Information Officer at the University of St Andrews. A native of Scotland he was born in Dundee in 1971. He currently lives north of Dundee in the county of Angus.

Steve was educated at the University of Abertay Dundee where he gained a Bachelor of Science degree in Building Engineering & Management, a Master of Science degree in Information Technology and later a Master of Business Administration degree. He has also attended the Advanced Management Programme at the University of Edinburgh.

Steve is a European Engineer, Chartered Engineer, Chartered IT Professional and a Fellow of the British Computer Society.

He has worked primarily in the Higher Education sector in a variety of roles which have included Network Analyst, IT Manager, Depute Head of Information Services and Chief Information Officer (CIO).

Steve has also worked in the private sector for Low & Bonar plc in both Europe and North America. In this role he was responsible for the co-ordination and delivery of corporate IT provision at around 52 locations which included the provisioning and management of wide area networking, telecommunications, groupware and systems management working with outsourced partners centralising the core ICT support for all sites in the UK. He has also worked as a consultant across a range of industries.

In his current role at the University of St Andrews he is responsible for the IT Services function comprising of around 75 staff. He is responsible for a centrally provided IT provision, information assurance & governance and business transformation.

He is a member of the Board of Governors of Angus College and Chair of the Higher Education IT Directors in Scotland Group.

I work in the area of information governance and assist the University in meeting the requirements of the following pieces of legislation:

• Freedom of Information (Scotland) Act 2002
• Data Protection Act 1998
• Environmental Information (Scotland) Regulations 2003
• Copyright, Designs and Patents Act 1988

The main focus of my role is receiving and processing requests for information as appropriate and providing advice and guidance to Schools and Units on records management practices.  I also have responsibility for maintaining and monitoring the University’s Publication Scheme.

In addition I administer licences to enable the University to carry out copying activities, offering advice and support as required to staff and students on copyright-related matters.

Recent previous roles include:  Performance Management Co-ordinator for NHS Fife (2007-2009); Information Governance Project Officer at the Care commision in Dundee (2005-2007)?;? ????O?f?f?i?c?e? ????M?a?n?a?g?e?r? ?f?o?r? ??N?H?S? ??F?i?f?e? ??(?1?9?9?2?-??2?0?0?5??)?;? ??L?e?g?a?l? ??S?e?c?r?e?t?a?r?y? ?i?n? ?p?r?i?v?a?t?e? ?s?e?c?t?o?r? ??(?1?9?8?5?-?1?9?9?2??)??.??? ???

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