Report a problem
Problems
Please report the following kinds of problems to webteam@st-andrews.ac.uk:
- General website issues
- Broken links
- Out-of-date content
- T4 Site Manager issues, including password resets
Other issues should be reported to helpdesk@st-andrews.ac.uk.
Comments and suggestions
We welcome your comments and suggestions. Please also send them to webteam@st-andrews.ac.uk.
What happens next...
- Your call will be logged in UniDesk, our service desk system, where the team can track and manage your call.
- The system will automatically send you an acknowledgement when your call has been received.
- Some calls can answered by first line support (IT Service Desk); others need to be escalated to second line (University Web team).
- Your call will be prioritised depending on the urgency and impact of the incident (see below).
Priorities
We generally operate the following priorities for calls:
| Urgency | Affects individual(s) | Affects department | Affects University |
|---|---|---|---|
| Normal | Low priority 8 days |
Normal priority 5 days |
Medium priority 3 days |
| Higher | Normal priority 5 days |
Medium priority 3 days |
High priority 2 days |
| Highest | Medium priority 3 days |
High priority 2 days |
Critical priority 1 day |