12.1 General Information
This category covers general information about how to make contact with the institution. It includes information about how to complain about the institution, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed information will be provided in other categories.
Class name: Complaints
Procedures on how to complain about the institution.
Complaints
How to complain about the University
Freedom of Information
To make a complaint about the University's performance under the Freedom of Information (Scotland) Act 2002 you can either contact:Freedom of Information Officer
IT Services
University of St Andrews
Butts Wynd
St Andrews
Fife
KY16 9AL
Tel: 44 (0) 1334 462776
Fax: 44 (0) 1334 462759
Email: foi@st-andrews.ac.uk
or alternatively you can complete the complaint form at:
FOI Complaint Form (Word, 160 KB)
Schools and Units
To make a complaint about a School or Unit please contact the Head of the School or Unit
concerned. Contact details are available on the Contacts webpages.
Grievance Procedures for Staff
The Grievance Procedure for Academic Staff is available at
Grievance Procedure for Academic Staff (PDF, 126 KB)
The Grievance Procedure for Non-Academic Staff is available at
Grievance procedure for non-Academic Staff (PDF, 115 KB)
Grievance Procedures for Students
The Complaints Procedure for Students in Residence is available at: Grievance procedure for students in residences (PDF, 52 KB)
Other avenues for making a complaint
Complaints can also be made to the Vice-Principal (Governance & Planning) of the University:
Vice-Principal (Governance & Planning)
University of St Andrews
College Gate
North Street
St Andrews
Fife
KY16 9AJ
Tel: 44 (0)1334 462555
Fax: 44 (0)1334 462554
Email: vpgov@st-andrews.ac.uk