Managed properties
'You said', 'We did'In response to the feedback we have received from the Student Accommodation Survey, we have made the following improvements:
- You said that you wanted more information on properties...
- We have introduced StudentPad, a new service for the circulation of property information and availability.
- We are photographing all of our properties internally & externally to enable these pictures to be circulated to new and prospective tenants and to be available to view on our website.
- We are marketing and advertising the University Property Management Scheme via StudentPad to attract additional properties.
- We will continue to provide updated property inventories for inclusion with tenancy information packs, which we issue to our tenants at the start of their tenancy with us.
- We have compiled helpful information and advice on living in private accommodation, which is available in multiple languages on our website and also in our Frequently Asked Questions section.
- We aim to provide as much information about a property to new and prospective tenants as we can to help them with their decision on whether to lease a property or not.
- You said that you wanted better heating and lighting...
- We are continually inspecting all managed properties to ensure these meet statutory requirements with regards to Health & Safety, and that they are in compliance with the University’s leasing requirements.
- We will make sure that properties leased by the University have adequate heating and lighting provision prior to any tenancy starting and that these are maintained throughout the tenancy
- We will maintain constant communication with Landlords regarding possible upgrades to housing stock as required.
- You want improvements in the completion of repairs...
- We will continue to provide a reactive response to any maintenance issues and repair requests that are raised by all tenants occupying University managed properties to ensure we continue to meet our current service levels and commitments.
- We will aim for any maintenance request to be checked and completed on the same day it is reported whenever possible.
- We will ensure good communication channels are maintained with our tenants so if a matter requires further investigation or works, we are able to keep them advised and up to date with developments.
- We will continue to provide tenants with back up/emergency heaters as appropriate should there be any breakdown in their heating system, which cannot be immediately resolved.
- We will provide on call response to all maintenance emergencies out with our normal office hours.
- We will liaise with University Estates Office to ensure a reactive response by their tradesmen to maintenance issues that occur in University owned accommodation.