ResTel User Guide
Outgoing and Incoming Calls
Outgoing calls: (After completing the on-line registration form and making an on-line payment) Once your account notification document is received detailing your PAC dial *72* PAC number # 9 then the telephone number.
Student Residence Incoming calls: (Already enabled without registration) Your caller must dial ++44 (Outside UK) (0) 1334 464748 followed by your extension number. (From the US dial 011 44 1334 464748) and enter the extension number when prompted. 5 digit extension numbers cannot be dialled direct.
Internal calls: Dial extension number only. (Last 4 or 5 digits of number)
On line account statement: https://www.st-andrews.ac.uk/restel/Login.php (Dial 5014 to be withdrawn on 28th Feb 12)
EMERGENCY: Dial 9 for an outside line followed by '999' (give full details to the emergency operator).
Using Voicemail
Entering your voicemail box for the first time - AT ALL TIMES LISTEN TO THE PROMPT
- Dial 5000. You will either be asked for your USER ID or PIN. If User ID enter your extension number followed by the # key
- If the PIN is requested enter 0000 (four zeros - default security PIN)
- You will now be taken through the voicemail tutorial, to set up your mailbox.
- When you have correctly set up your mailbox Staff should notify the Telephone Office (teloff@st-andrews.ac.uk) Students should notify the ResTel office (restel@st-andrews.ac.uk) so that we may invoke a "divert to voicemail" for your extension. Only contact the ResTel Helpdesk X 7221 (Students) or Telephone Office X 2100 (Staff) if you experience problems.
How to access your voicemail box
Via your own internal extension: Dial extension 5000 and follow the prompts.
Via another extension (without VM): Dial extension 5000, enter your user ID (extn number) when prompted and follow the instructions
Via another extension (with VM): Dial extension 5000, wait for the first prompt, press * enter your user ID (extn number) when prompted and follow the instructions
Via an external line: Dial +44 (0) 1334 465000. and follow the prompts.
To change your voicemail greeting (perhaps for a temporary greeting) :
After accessing your mailbox Press 5 and follow the prompts. Contact the ResTel Helpdesk (7221) or Telephone Office (2100) if you experience problems
How voicemail works
Your phone will divert to voicemail after approx 4 rings if unanswered, and immediately if you are on the phone. A Message Waiting Indicator (interrupted dial tone) will tell you when you have new messages. To set your phone to go straight to your mailbox key - * 2 * 5000 #. To remove - key # 2 #.
Messages will be retained for 21 days before being automatically deleted.
Voicemail messages are automatically date and time "stamped" and this information is given before you hear the message.
There is NO requirement to Press 1 to listen to messages.