Academic Appeals and Complaints
The University is committed to ensuring students gain as high a quality student experience as possible while studying at St Andrews. Occasionally things may go wrong and if you are experiencing a difficulty or are dissatisfied with your academic experience, you should raise concerns as soon as possible. This allows effective resolutions to be worked out quickly.
Difficulties or dissatisfaction normally fall into one of three categories:-
1. Appeals against academic judgements - where, for example, the University has made a judgement about your assessed work or academic progression.
2. Complaints - where you are dissatisfied with the provision, whether academic or non-academic, that you have received from any part of the University.
3. Disciplinary cases - where the University has grounds to believe that you have conducted yourself in an unacceptable manner in an academic or non-academic context.
More information on the procedures to follow are outlined in the University’s Code of Practice on Student Appeals, Complaints and Discipline http://www.st-andrews.ac.uk/media/code_of_practice_on_student_appeals_080324.pdf
If there are personal circumstances that may affect your academic performance and subsequently may result in an Academic Appeal, please bring these to the attention of an appropriate member of staff as soon as possible, for example your Academic Adviser or the appropriate Pro Dean.
You can obtain guidance on the procedures relating to any of the sections of the Code from the Students' Association, the Academic Registrar & Clerk, or Student Support.
Further Guidance and Support
The Students' Association provides independent and confidential help and advice for students who are contemplating a complaint or appeal or are having discipline proceedings taken against them. The Students' Association employs Iain Cupples, the Student Advocate (Education), whose job it is to ensure that you receive help with writing and submitting your complaint/appeal and will even accompany you to any hearing. He should be your first point of contact as soon as you feel you need help. For further information contact Iain Cupples, by phone on (01334 46) 2700, or by email inc@st-andrews.ac.uk
In addition, support is available from the appropriate Pro Dean and Student Support who may be contacted by emailing:
Undergraduate Arts and Divinity: prodean.arts@st-andrews.ac.uk
Undergraduate Medicine: dws1@st-andrews.ac.uk
Undergraduate Science: prodeansci@st-andrews.ac.uk
Postgraduate Arts and Divinity: sl50@st-andrews.ac.uk
Postgraduate Medicine: csh2@st-andrews.ac.uk
Postgraduate Science: pl@st-andrews.ac.uk